Redundant, inefficient systems, processes and "leaders" - werkgeversreview TeleTech @ Home Agent bij TTEC

1,0
8 jul 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home Partial Chat customer service

Minpunten

Lowest pay of any WAH job I've had Redundant, Inefficient work flows, systems and people SOME TLs and Chat coaches are lazy and rude. They don't want to properly assist agents and as a result they short change the client as well because employees do not have the proper tools, information and support they need to adequately assist members.

Ontdek andere reviews over TTEC

5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
Reactie van TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
27 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great lead and co worker are extremely kinda, the work is easy.

Minpunten

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

avatar
Reactie van TTEC
8h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with your team and found your coworkers and lead supportive. We also appreciate your comments regarding communication around the hiring process, career progression, and recognition. Feedback like yours helps us identify opportunities to improve the employee experience and better support our teams. Thank you again for taking the time to share your perspective, and we wish you continued success in your role.
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle