Still waiting to be paid properly - werkgeversreview Licensed Insurance Sales Agent bij TTEC

1,0
20 feb 2016
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

This is the worst possible place to work. You will be lucky to get paid, let alone paid what you are promised. They even mess with your time card, so you have to constantly check daily to make sure all of your hours are accounted for and keep a personal log of hrs worked. It took them 2 months to finally pay me my back pay they didn't pay me for. They even paid me the wrong wage less than I was supposed to be paid. Promised incentives and bonuses. Still haven't seen those. Management makes promises at the rockledge location that they never keep. The locations project manager is never there and when he is, he's playing games on his computer, then leaves early. He doesn't even know the products or have knowledge of the products offered for the clients. Team support is a joke, nobody knows what is going on. And they have everyone one worried about loosing thier jobs constantly. They fire people in large groups In front of colleagues while they are working with coming calls.

Minpunten

Management is terrible No team support Your lucky if you actually get a pay check Lied about bonuses Lied about incentives they promised Fire colleagues in front of other team members in large groups

Ontdek andere reviews over TTEC

5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, easy to work with.

Minpunten

Not much training, only 2 weeks provided and then QAs begin right away.

1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

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Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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