As March - Women's History Month and the month of International Womenโs Day comes to a close, Firstsourcers from around the world are stepping up, pledging to accelerate change and create a more inclusive future. Because real impact starts with us.
Congratulations to Jeanette Fitzgerald, AVP, Strategic Accounts at Sourcepoint , a Firstsource Company, for being recognized by National Mortgage Professional as a standout leader in the mortgage industry! ๐๐ Jeanetteโs commitment to innovation and client success embodies what it means to make it happen in todayโs market. We are proud to see her recognized among the most inspiring women in mortgage lending! Commenting on the recognition, Jeanette shared, "Success in mortgage services is about more than transactionsโitโs about building relationships and driving meaningful change for our clients. Iโm honored to be recognized among such incredible leaders."
AI-driven. Human-centric. Thatโs how we're helping the UKโs biggest financial services organisations deliver smarter, more seamless customer experiences. Our senior leaders will be connecting with delegates at the Building Societies Association Annual Conference 2025 in Birmingham on May 7-8! We will be exploring how AI and digital innovation can supercharge CX transformation for building societies - while ensuring the human touch remains at the heart of every interaction. If you're attending, letโs connect and explore how we can shape the future of financial services together! Learn more: https://lnkd.in/gvdGZ5Wx
Our culture is built on a strong foundationโREACCH, our guiding values that shape the way we work, collaborate, and deliver impact. The E in REACCH stands for Execution Excellence - which is ensuring everything we do is with precision, professionalism, and a drive for continuous improvement. Itโs the foundation that helps us deliver impact at scale, empowering our teams to push beyond goals and create lasting value. Meet Ramoncito Ochave, Associate โ Operations, based in The Philippines, who embodies this commitment. For him, consistency is the key to achieving excellence.
We are proud to share that Firstsource has achieved an outstanding 94% Core Indicator Disclosure Score during our inaugural participation in the Workforce Disclosure Initiative (WDI) - well above the India average of 63%! The cherry on top is being named "Best First-Time Responder" at the WDI 2024 Workforce Transparency Awards, powered by the Thomson Reuters Foundation. WDI is one of the worldโs leading program for improving corporate transparency and excellence in workforce practices. Through FirstConscious, our ESG framework, we are committed to fostering a responsible and sustainable workplace. This recognition fuels our drive to keep raising the bar on workforce transparency and impact. ๐ Read more: https://lnkd.in/dVv_CJMj
๐ขWhatโs it like to be a #FirstsourceWoman? We asked Jo Carlin, SVP - HR, EMEA & Global DEI Lead, and her insights are a powerful reminder that accelerating action for gender equality starts with each of us. From turning plans into real change to the importance of mentorship and self-reflection, Jo shares what it takes to create a truly inclusive workplace.
๐๐, ๐๐จ๐, ๐๐ง๐ 5๐. At the 32nd Convergence India Expo, Hasit Trivedi, Chief Digital & AI Officer at Firstsource, joined industry leaders to explore how this trifecta is reshaping customer experiences, driving efficiency, and unlocking new opportunities. Hasit shared his perspective on: โ The role of technology convergence in the service industry โ How AI, IoT, and 5G are breaking silos, driving efficiency, and transforming operations at scale. โ The game-changing impact on customer service โ From hyper-personalization to predictive insights, how these technologies are elevating experiences and setting new standards for excellence. The panel also explored real-world applications, the shift toward intelligent ecosystems, and how to build trust-first innovation by addressing data privacy and security concerns. At Firstsource, weโre not just envisioning the future - weโre building it. With Firstsource #relAI - responsible digital transformation for smarter, faster business results. Learn more - https://lnkd.in/dJ3XTxGg
As Ascensos and Firstsource come together, weโre not just merging teamsโweโre expanding capabilities. Rajiv Malhotra, President, EMEA, Jo Carlin MSc GMBPsS FCIPD, SVP, Human Resources and Anita Geoghegan (Barnard), SVP, Operations, recently visited our incredible colleagues in Romania, where John Devlin and the Ascensos leadership team extended a warm welcome. A special evening set the stage for meaningful discussions, strengthening the bonds that will drive our collective success.โจ With multilingual expertise in Bucharest, weโre now even better equipped to support our clients across diverse markets, delivering seamless customer experiences at scale. Exciting times ahead as we integrate, learn, and growโtogether!
A well-deserved recognition for our Chief Operating Officer, Sohit Brahmawar! ๐๐ Being named an ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ ๐ฎ๐ฒ๐๐๐ฟ๐ผ by the HR Association of India is a testament to his relentless focus on execution, innovation, and building high-performing teams.
Weโre delighted to share that Firstsource has been featured in the S&P Global Sustainability Yearbook 2025 for the second consecutive year, reaffirming our leadership in sustainable business practices. This year, weโve gone even further: ๐ ๐๐ป๐ฑ๐๐๐๐ฟ๐ ๐ ๐ผ๐๐ฒ๐ฟ โ ๐ฎ๐๐ฎ๐ฟ๐ฑ๐ฒ๐ฑ ๐๐ผ ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐ป๐ถ๐ฒ๐ ๐๐ถ๐๐ต ๐ฎ๐ ๐น๐ฒ๐ฎ๐๐ ๐ณ๐ถ๐๐ฒ ๐ฝ๐ฒ๐ฟ๐ฐ๐ฒ๐ป๐ ๐ถ๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐ ๐ถ๐ป ๐๐ต๐ฒ๐ถ๐ฟ ๐ฆ&๐ฃ ๐๐น๐ผ๐ฏ๐ฎ๐น ๐๐ฆ๐ ๐ฆ๐ฐ๐ผ๐ฟ๐ฒ ๐ฎ๐ป๐ฑ ๐๐ต๐ฒ ๐๐๐ฟ๐ผ๐ป๐ด๐ฒ๐๐ ๐ถ๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐ ๐ถ๐ป ๐๐ต๐ฒ๐ถ๐ฟ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐. ๐ ๐ง๐ผ๐ฝ ๐ฑ% ๐ฆ&๐ฃ ๐๐น๐ผ๐ฏ๐ฎ๐น ๐๐ฆ๐ ๐ฆ๐ฐ๐ผ๐ฟ๐ฒ โ ๐ฅ๐ฒ๐ฐ๐ผ๐ด๐ป๐ถ๐๐ถ๐ผ๐ป ๐ณ๐ผ๐ฟ ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐ป๐ถ๐ฒ๐ ๐ฟ๐ฎ๐ป๐ธ๐ถ๐ป๐ด ๐๐ถ๐๐ต๐ถ๐ป ๐ญ% ๐๐ผ ๐ฑ% ๐ผ๐ณ ๐๐ต๐ฒ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐โ๐ ๐๐ผ๐ฝ-๐ฝ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฒ๐ฟ๐. Further solidifying our ESG leadership, we achieved an ๐ฆ&๐ฃ ๐๐น๐ผ๐ฏ๐ฎ๐น ๐ฆ๐๐๐๐ฎ๐ถ๐ป๐ฎ๐ฏ๐น๐ฒ๐ญ ๐๐ฆ๐ ๐ฆ๐ฐ๐ผ๐ฟ๐ฒ ๐ฎ๐ป๐ฑ ๐๐ฆ๐ ๐ฆ๐ฐ๐ผ๐ฟ๐ฒ ๐ผ๐ณ ๐ด๐ญโ๐ฎ ๐๐ถ๐ด๐ป๐ถ๐ณ๐ถ๐ฐ๐ฎ๐ป๐ ๐ญ๐ต-๐ฝ๐ผ๐ถ๐ป๐ ๐ถ๐ป๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ ๐ณ๐ฟ๐ผ๐บ ๐ฎ๐ฌ๐ฎ๐ฏโ๐ณ๐ฒ๐ฎ๐๐๐ฟ๐ถ๐ป๐ด ๐ถ๐ป ๐๐ต๐ฒ ๐๐ผ๐ฝ ๐ต๐ต๐๐ต ๐ฝ๐ฒ๐ฟ๐ฐ๐ฒ๐ป๐๐ถ๐น๐ฒ, ๐ฎ๐ป๐ฑ ๐ฎ ๐๐ผ๐ฝ ๐ฝ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฒ๐ฟ ๐ถ๐ป ๐๐ต๐ฒ โ๐ฃ๐ฟ๐ผ๐ณ๐ฒ๐๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐โ ๐ฐ๐ฎ๐๐ฒ๐ด๐ผ๐ฟ๐. This recognition reflects our commitment to responsible growth, innovation, and long-term impact through our FirstConscious ESG frameworkโdriving climate action, stronger governance, and meaningful social impact. A huge shoutout to #Firstsourcers across the globe for #MakingItHappen! Together, we continue to build a more sustainable future.
