Noel Felipe, our SVP & Revenue Cycle Practice Leader, shares why AI-driven workflows will be critical to healthcare operations by 2026. Workforce shortages remain one of healthcare's most pressing challenges — and organizations are rapidly moving AI from discussion to deployment. In a recent commentary for HealthIT Answers, featuring multiple industry leaders, Noel outlines how AI can stabilize cash flow and ease pressure on patient access teams as payer complexity and financial pressures intensify. AI is no longer just about efficiency — it's becoming foundational to financial stability and operational resilience. 📖 Read the full commentary: https://lnkd.in/ej8vrDyY
Gen Z doesn’t answer calls. And that’s quietly reshaping the future of collections. With US consumer debt at $18.2T, many lenders are still relying on phone calls and letters—tactics built for a very different borrower. At Firstsource, we’re seeing a clear shift toward digital-first collections that meet borrowers where they are, not where systems expect them to be. In our latest blog, Arjun Mitra, Head – Collections, explores why empathy-led, AI-driven outreach is outperforming traditional approaches. From SMS-first engagement to personalized digital journeys, modern collections are delivering higher recovery, lower costs, and—most importantly—greater borrower trust. The shift isn’t coming. It’s already here. The question is: will you lead it, or follow it? Read the full analysis: https://lnkd.in/gbm8A5y5
We’re 500K strong! 🎉 Half a million of you following our journey, engaging in conversations, and cheering us on - this milestone is all about YOU! From big ideas to everyday wins, you’ve been part of every step forward. And we couldn’t be more grateful for this incredible community. Here’s to more stories, more impact, and more moments we’ll create together.
Delighted to be named a Leader in the NelsonHall NEAT 2025 evaluation for Gen AI & Process Automation in Banking, across both Operations Services and Process Automation Services. NelsonHall highlights our scaled Gen AI workforce, tailored automation for lending and mortgage operations, and how we apply AI across high-value processes (including AI for images/video and cybersecurity) to help banks improve efficiency, strengthen compliance, and enhance customer experiences. Read the NelsonHall report: https://lnkd.in/dvUCMVkp
At Firstsource, our culture encourages people to raise their hand and say yes. From pursuing a dual master's degree to navigating her first leadership role, Megan Bethel's path reflects what's possible when ambition meets the right support system. Through #WingsWithin, she found mentors who guided her, teams that trusted her, and opportunities that encouraged her to take ownership and grow into her potential. It's a reminder that careers here aren't built by chance — they're shaped by learning, trust, and the freedom to challenge yourself. Ready to take your next step? Explore opportunities: https://lnkd.in/gxNpVmZ
We’re proud to be named a Leader & Star Performer in the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025. This recognition validates the direction we’re taking – moving from labor-first models to AI-native, outcome-driven banking operations. Our #UnBPO™ approach and #relAI™ platform are helping banks scale pragmatic GenAI and automation from pilot to production, speeding decisions, strengthening compliance and lowering cost-to-serve across lending, payments, servicing and fraud. Read the Everest report: https://lnkd.in/dBXW6RJb
Firstsource is delighted to be recognized as a Frontier Firm in Microsoft's Frontier Firms of India & Southeast Asia - spotlighting organizations driving AI's next leap. Our journey is about more than adopting AI—it's about operationalizing intelligence to create adaptive, insight-driven workplaces that empower people and unlock value at scale. The real impact? Moving beyond efficiency to intelligence—where AI and humans collaborate to drive innovation, make contextual decisions, and continuously learn. Governance and human oversight are embedded at every layer, ensuring our AI is responsible, explainable, and trustworthy. This is the UnBPO™ philosophy in action: shifting from traditional outsourcing to adaptive, intelligence-led ecosystems that anticipate change and fuel growth. We're setting the benchmark for responsible AI in enterprise transformation, proving that the future belongs to organizations that make AI work for people—not the other way around.
We didn't just progress in 2025; we changed how work gets done. Tech-driven, outcome-focused reimagining of business process management—designed not just for where the world is, but where it's headed. UnBPO™ moved from intent to execution, with capability built to solve real-world problems. The results followed: crossing US$1B in annualized run rate, strengthening leadership, expanding our footprint, and delivering impact at scale. But the real measure isn't just the metrics – it's the trust we earned and the consistency we built. Powered by our 36,000+ #Firstsourcers who showed up with focus and commitment. Thank you for building the foundation. 2026 is about scaling what we know works.
20% ↑ CSAT | 30% ↑ enrollments | $15M cost savings At Firstsource, we’re helping education businesses deliver measurable outcomes by reimagining how education operates. From enrollment to engagement, education businesses today are navigating declining enrollments, rising acquisition costs, learners demanding more personalized and flexible experiences, and increasing pressure to integrate AI, GenAI, and automation at scale. Our AI-first approach and UnBPO™ framework help institutions reimagine operations for speed and scalability, democratize access, personalize learning journeys, and deliver sustainable growth with real business impact. The future of education isn't incremental. It's transformational. Explore how we're helping HEIs and EdTech leaders innovate their core capabilities and reimagine the surrounding operational functions: https://lnkd.in/dkkVk2wJ
In the NEAT 2025 assessment, NelsonHall has named Firstsource a Leader in CX Services Transformation in the Overall Market Segment - validating our shift from traditional CX delivery to AI-first, outcome-led experiences. From student and patient journeys to employee and stakeholder interactions, and from revenue growth and retention to outcomes and performance, we’re redefining what CX is meant to do, not just operate efficiently, but drive measurable business impact. Thank you to our teams and clients who continue to help turn CX into a true growth lever. 👉 Learn more about how we’re transforming CX: https://lnkd.in/gBxSpY86
