Horribly Unsatisfying Communication, Enjoyable Work - werkgeversreview Quality Rater bij Google

2,0
15 mei 2009
Aanbevelen
Goedkeuring directeur
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Pluspunten

My story is a little different than most others because I was a temp worker for Google, testing search results for a year. I enjoyed the work a great deal; there were always new interesting things to test, and I got to see things like Maps and Timelines long before they were released to the public and help make them better. The pay was reasonable - $15/hour working from home - and there were good bonuses after a certain number of hours had been completed, or occasionally given for working on specific projects.

Minpunten

There were two major downsides of doing temp work from home for Google. One was the astonishing lack of communication. This shifted a little while I was working there; they began developing a sort of report card system so that we could see how our rating work scored compared to previous months and how we were doing overall. But while I was there, that system only worked for a small fraction of the projects I was working on, so it wasn't particularly helpful. More to the point, there was no positive feedback given to anyone at all, and communication between employees seemed to be discouraged - two classic characteristics of a dysfunctional work environment. Occasionally if a rating was very far off of what they were looking for - usually due to a typo or misclick - they would send it back with a warning saying so, but that represented the sum total of feedback given. Personally, I found it very difficult to work with no input about whether they wished I were going faster, whether I was going faster than my peers, whether I was doing a great job, or - most of all - any input about how to improve in general. Sure, it's a year-long temp job, but one which can potentially be repeated after another year has passed - and besides, who doesn't want to receive positive feedback and learn how to improve and receive more? I guess more importantly, who doesn't want to know what the expectations for their work are?? The one saving grace for me was that I found a forum for people working from home where some other folks who were doing temp work for Google could get together and chat a little - without breaking any confidentiality agreements - about what we struggled with, how much we were able to do in a day, and what we thought the expectations for us were, based on all of our experiences. The other major downside was that the temp agency they used, WorkForceLogic, was just TERRIBLE - specifically at handling payroll, which is a terrible thing to be terrible at. There were many times that I didn't get paid, got a bonus deducted from my check instead of added to it, et cetera - and it was always a different mistake from all the ones they had made before, and it always took them a while to figure out what had gone wrong, track down whoever needed to fix it, wait for them to get back from lunch or an appointment or come back to work the next day or.... And they were no better at communication, really; I had hoped that once this assignment was up I would be able to get more assignments through WFL, but no matter how many phone calls I made, nobody could ever figure out who I should be talking to or find anyone who would return calls.

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5,0
11 jun 2026
Aanbevelen
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Pluspunten

Fine place to work here and free good food

Minpunten

Fine place to work here

4,0
21 jun 2013
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

1) Food, food, food. 15+ cafes on main campus (MTV) alone. Mini-kitchens, snacks, drinks, free breakfast/lunch/dinner, all day, errr'day. 2) Benefits/perks. Free 24:7 gym access (on MTV campus). Free (self service) laundry (washer/dryer) available. Bowling alley. Volley ball pit. Custom-built and exclusive employee use only outdoor sport park (MTV). Free health/fitness assessments. Dog-friendly. Etc. etc. etc. 3) Compensation. In ~2010 or 2011, Google updated its compensation packages so that they were more competitive. 4) For the size of the organization (30K+), it has remained relatively innovative, nimble, and fast-paced and open with communication but, that is definitely changing (for the worse). 5) With so many departments, focus areas, and products, *in theory*, you should have plenty of opportunity to grow your career (horizontally or vertically). In practice, not true. 6) You get to work with some of the brightest, most innovative and hard-working/diligent minds in the industry. There's a "con" to that, too (see below).

Minpunten

1) Work/life balance. What balance? All those perks and benefits are an illusion. They keep you at work and they help you to be more productive. I've never met anybody at Google who actually time off on weekends or on vacations. You may not hear management say, "You have to work on weekends/vacations" but, they set the culture by doing so - and it inevitably trickles down. I don't know if Google inadvertently hires the work-a-holics or if they create work-a-holics in us. Regardless, I have seen way too many of the following: marriages fall apart, colleagues choosing work and projects over family, colleagues getting physically sick and ill because of stress, colleagues crying while at work because of the stress, colleagues shooting out emails at midnight, 1am, 2am, 3am. It is absolutely ridiculous and something needs to change. 2) Poor management. I think the issue is that, a majority of people love Google because they get to work on interesting technical problems - and these are the people that see little value in learning how to develop emotional intelligence. Perhaps they enjoy technical problems because people are too "difficult." People are promoted into management positions - not because they actually know how to lead/manage, but because they happen to be smart or because there is no other path to grow into. So there is a layer of intelligent individuals who are horrible managers and leaders. Yet, there is no value system to actually do anything about that because "emotional intelligence" or "adaptive leadership" are not taken seriously. 3) Jerks. Sure, there are a lot of brilliant people - but, sadly, there are also a lot of jerks (and, many times, they are one and the same). Years ago, that wasn't the case. I don't know if the pool of candidates is getting smaller, or maybe all the folks with great personalities cashed out and left, or maybe people are getting burned out and it's wearing on their personality and patience. I've heard stories of managers straight-up cussing out their employees and intimidating/scaring their employees into compliance. 4) It's a giant company now and, inevitably, it has become slower moving and is now layered with process and bureaucracy. So many political battles, empire building, territory grabbing. Google says, "Don't be evil." But, that practice doesn't seem to be put into place when it comes to internal practices. :(

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