Poor leadership and lack of opportunities for growth & development - werkgeversreview Customer Support Specialist bij HubSpot

1,0
29 feb 2024
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Pluspunten

- Remote work - Tech company - Comprehensive health insurance

Minpunten

- Experiencing gaslighting from a manager is an insidious and damaging ordeal that can have profound effects on one's mental well-being and professional confidence. Unfortunately, this was my reality under my manager in the Hubspot Support team. Despite my diligent work ethic and commitment to my role, I found myself constantly undermined, belittled, and made to doubt my own perceptions and abilities. Managers would constantly distort reality, gaslighting me into questioning my own sanity and worth within the workplace. This toxic dynamic not only hindered my productivity but also left lasting scars on my self-esteem. It's disheartening to realize that such behavior exists in a professional setting, and I hope my experience serves as a cautionary tale for others navigating similar circumstances. - Management are often misaligned in terms of basic standards e.g. units of work, service qualified leads and top performers getting poor/low performance review scores despite being recognised top performers globally. - The Support team's managers demonstrates a glaring inability to provide effective leadership. Instead of fostering a supportive and motivating work environment, managers seem disconnected and uninterested in the well-being and professional growth of their team members. Decisions are often arbitrary and lack transparency, leaving employees feeling directionless and undervalued. - Communication breakdowns are rampant under the management's watch, leading to confusion, frustration, and a lack of cohesion among team members. Important information is frequently withheld or misrepresented, making it difficult for employees to perform their duties effectively. Attempts to address concerns or seek clarification are met with defensiveness or outright dismissal, creating an atmosphere of mistrust and disengagement. When conflicts arise within the team, managers consistently fail to address them in a constructive and timely manner. Rather than facilitating open dialogue and seeking mutually beneficial resolutions, they resort to avoidance tactics or, worse, exacerbate the situation by taking sides or playing favorites. This lack of conflict resolution skills not only perpetuates tensions within the team but also causes a hit on morale and productivity. - Despite promises of growth opportunities, the reality is also starkly different. Employees are left feeling trapped in their roles, with little to no support or encouragement for career advancement. Developmental initiatives are virtually non-existent, and when discussions about progression arise, they're often met with vague promises and insufficient follow-through. This lack of investment in employee growth not only stifles individual potential but also contributes to recent high turnover rates as talented individuals seek out companies that prioritize and foster professional development. - Once a vibrant and cohesive unit known for its strong culture and emphasis on individual growth, the team at Hubspot Support has devolved into a mere shadow of its former self. What was once a nurturing environment for learning and collaboration has now become fractured and disillusioned. The sense of camaraderie and shared purpose has eroded, replaced by a pervasive sense of disillusionment and apathy. Opportunities for learning and personal development, once abundant, have dwindled to almost nothing, leaving team members feeling stagnant and undervalued. The decline in team morale and cohesion not only impacts productivity and innovation but also tarnishes the company's reputation as an employer of choice.

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Reactie van HubSpot
2y
This one is hard to read and a far cry from what we aim to deliver in terms of culture. I'll pass it along to our Support HRBP for awareness and visibility. As you've seen, we've invested a fair amount in employee growth of late (specific to Support, FKO in person and Grow Day), so I think some of the feedback is fair and some of it is actively being addressed with programming. Will pass it along to our team, thanks for your time and for sharing this feedback with us. -Katie

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5,0
1 jun 2026
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Pluspunten

this company had great benefits

Minpunten

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2,0
22 mei 2026
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Pluspunten

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Minpunten

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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