Pluspunten
Above average salary for both experienced and beginning employees. Though the rather high starting rare of salaries is to help compensate for the high turnover of employees in the BPO industry. Undoubtedly, sufficient financial compensation is the key to one's job selection, their offers are often above average but it comes with a price. The main PRO is that the people working there, is a good team and often very accommodating and easy to be with. They are truly the assets of the company and must be nurtured well and not taken for granted. I stayed often only because of the people as I had feared they will not be cared for well. I only moved on to a different company when a better offer occurred and when a caring team lead came to be to help take care of the team I was leaving behind. Teams become your second family. Treat them well.
Minpunten
People are often overworked and uncompensated for their extra work. In my time of less than 2 years in that company, it was not a work environment suitable for people wanting to progress or growth in terms of careers. Upper management, majority from India, had a very bad habit of promising so much, and not acting on those promises. In one case, in one project, the team was promised a Christmas party and this was not even delivered. To help the team cope with end of year festivities and also not to be left out, I had to organize our own event funded by our own pockets and majority from my own pocket. What I really hated was a comment by one manager, when I had inquired why the agents were not being paid their due "overtime" and was responded, (i quote) "we did not ask them to do overtime, so why should we pay them for it?" . . . from that point on, it was on a down hill slide. I had of course had to advise my teams on the manager's response and to help them to have a suitable "Work-Life" Balance, requested that they abide by their schedule and log out on time. If they require to finish some work or project by client request, they had to first get an written email request from their managers or team leads to perform the overtime request. Compassion seems to be an alien word to some of the managers (mostly indian). Out of 6 indian expats I had met, only 2 had a compassionate heart. For those planning to work here, just always have yourself covered by documentation appropriately.