Pluspunten
Good work/life balance. Generally in support it is 40 hours/week, with some weekends if you want (paid) although this may vary by team. Remote work is within the realm of possibility. Very accommodating and flexible. Decent benefits.
Minpunten
Your happiness may heavily depend on who your manager is. Some managers are slaves to reports and micromanage their employees ceaselessly attempting to chase the latest metrics. You will probably not get raises, and certainly not raises that keep pace with cost of living, even if you are an excellent performer (at least in the support org). You will likely not receive bonuses. There is no profit sharing. Layoffs have started and are seemingly arbitrary. Anyone above a director level will view you as a replaceable cog in a gargantuan machine. Vacation for non-exempt employees is sad (3 weeks per year accrued...max 4.5 weeks accrual allowed). 4 of the 15 days of vacation must be taken between Christmas and New Year's.