Weird culture, no experience recognition - qunatity over quality. - werkgeversreview Senior Support Engineer bij Oracle

1,0
15 mrt 2021
Aanbevelen
Goedkeuring directeur
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Pluspunten

If you have the strength to do your job, compensating for the lack of tech know how of the lower manager tier -while learning other stuff, is a great place to learn new things - due to Oracle University ( free online classes, books, knowledge database for hundreds of topics related or not directly to tech).

Minpunten

No recognition for the extra tasks. No time allocation for extra task ( you have to do within the same 8 hours what you used to do + a lot more free of extra payment). Some lower tier managers have the audacity to demand over-time. Most middle tier/ upper tier managers don't care about Customer satisfaction, the only goal is to close as many tickets as possible. Low to no knowledge from most of Fusion Cloud Implementation Consultants - majority log tickets seeking solutions not usage/ testing responses on various issues encountered. 2/3 of all Support Engineers don't have prior understanding of business flows and refuse learning it. 2/3 of all Support Engineers wanna pass their job to those 1/3 that care for Customer or wanna learn stuff.

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5,0
14 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good work life balance for an engineer

Minpunten

Lots of changes in organization structure

4,0
21 okt 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Minpunten

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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