Corporate culture still trying to act like a startup - werkgeversreview Customer Success Engineer bij Salesforce

2,0
9 nov 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-Benefits are great -Pay is usually good -Yearly raises with stock buying options -Fringe benefits like discounts, wellness reimbursement, etc. -Some remote opportunities -Great Paternity/Maternity benefits -Volunteer opportunities during your shift -Training is given in multiple areas -Met plenty of great people here from all over the world

Minpunten

-No communication transparency, even though this is preached across the company -Constant shifting priorities when it comes to metrics within support -Too much product is being introduced too quickly, not focusing on existing items -Lack of knowledge materials for products/features, especially newer ones -Culture has devolved into "toxic positivity". Negative reactions are dealt with quickly, even if they are meant to help the overall support experience -No time for training to advance understanding of products -Time off is a joke. Your work will always be waiting for you when you get back -Swarm case handling has not solved the problems like it was promised to -Infighting between support orgs due to conflicting end goals -Focus on spending money on expensive celebrities and parties instead of the business itself -Support are given quarterly "wellness days" while other orgs are given one a month -Very little movement in support unless you are looking for management -Career building is mentioned but is mainly there for appearances -Some can be full remote while others need to live close to a hub. No consistency with this -Current support model is causing burnout

avatar
Reactie van Salesforce
3y
We are sorry to hear that you've experienced this while at Salesforce. Even though you’re no longer an employee, we appreciate you taking the time to share ways we can improve.

Ontdek andere reviews over Salesforce

5,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great pay and great benefits

Minpunten

Org restructure and very political

4,0
9 jul 2014
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Minpunten

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
avatar
Reactie van Salesforce
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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